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Beyond short-term outcomes, beyond even immediate results, successful long-term relationships are key to determining operational as well as financial success for your business. Below are my six indica...

While acquiring new customers is important, focusing on the right customers can significantly impact your business’s success. This is where the concept of “replicating” your best customers comes into ...

choose products based on quality and brand name; are less price conscious and deal prone; use credit as often; complain less when they are not satisfied with something they have bought. So how do we c...